FAQ

1. Q: I had bad experience with other supplier, how can I make sure you will make it right?

A: Long business relationship is relied on mutual trust!
We work with a few clients for over ten years. We are together when things go right, while we get even stronger after errors happening sometimes. We are not afraid of problems, because we are tough enough to shoulder responsibilities and we will figure out to solve the problems with you!

2. Q: Are you the factory or trading company?

A: Yes, we are the factory. Which owns professional disposable products manufacturing experience for 15 years. High production capacity, fine craftsmanship and advanced equipments are our advantages distinguish from trading company. What’s more, the price is more competitive than the trading company. OEM/ODM is available.

3. Q: What’s your product range?

A: We provide complete range of protective and safety wear, include nonwoven fabic, respirator, disposable coverall, surgical gown & packs, disposable lab coat, face mask, disposable headwear, shoescover & oversleeves, aprons & poncho, beauty care products, nonwoven bags etc.

4. Q: What’s the main market of your company?

A: Our market share in more than 50 countries with annual turnover of around $30 million. Japan, Germany, France, UK, Italy, Spain, USA, Canada, Australia, New Zealand, South America and Middle East are international markets of our Crown Name Group.

5. Q: When I want to test your quality and style, could I get some samples?　　

A: Yes, the sample is available. We could send you the free sample but the shipping cost will be charged at your side. Please provide your courier account number if you have one. Alternatively, we will choose which we cooperated many years. Such as DHL, Fedex, UPS or TNT.

6. Q: Do you accept the OEM/ODM design?

A: Absolutely，this is our specialty! We would like to produce or design according to your ideas and requirements. Meanwhile, small changes can be made for free. However, great design changes will create some additional cost.

7. Q:Is your price fixed all the time?

A: The price is negotiable, it depends on your quantity, weight, craft, package etc. When you are making an inquiry, please let us know your detailed requirements, like quantity, package and weight etc.

8. Q:When could I receive the quotation?

A: Normally we will you respond you within 30 minutes after we receive your inquiry. Then we will send you the quotation in 1-2 working days. If the quotation is urgently required, please call us and inform us your email then we will pur your inquiry as priority.

9. Q:What’s the payment method for my order？

A: Usually we deal with our customers 30% deposit and 70% balance payment before the shipment date or against the copy of B/L. It can be also negotiated based on your special request.

10. Q: What terms you accept if I order with you?

A: FOB, CNF, CIF, EXW,etc

11. Q:How does your factory relevant quality control?

A: We use premium quality raw materials and advanced technologies to produce our nonwoven fabric. In order to provide utmost security and efficient performance, our engineers and experts test strictly of the products, starting from the procurement of raw materials to final package. Our factory has already obtained ISO 9001, 13485 certificate.

12. Q:Where is your factory located? How can I visit there?

A: Method one: please check contact us, it shows our position on google maps, then you can ask our salesman, they will arrange the detailed business travel routes for you. Method two: our head office is located in the center of China, Wuhan city. Only 45 minutes drive distance from the nearest airport, Wuhan Tianhe Airport. If you are in China now, please come to Wuhan city first, when you arrange your schedule well, please contact with us, we will pick you up from your address to our factory. We are warmly welcome you to visit us!